POLICIES & PROCEDURES

Telephone Hours

Order Line (678) 887-8107

Fax Line (404) 505-7888

Monday - Saturday 9am to 5pm EST

Prices and Payment

Print prices reflect the retail price and may change without notice.

All sales are final.

Return Policy

We are dedicated to providing quality customer service. Any claims of damages or errors must be reported within three business days. We do not accept returns without prior approval by an authorized company representative. DO NOT OPEN PACKAGE IF THERE IS APPARENT DAMAGE.

Upon approval you may ship the return back via an insured carrier to the following address:

Visual Arts Legacy Collection

4690 Hamden Forest Dr

Atlanta, GA 30331

Please note:

1. Shipping charges are non-refundable

2. Return postage is the responsibility of the customer

3. Refunds and/or exchanges are not applicable to damaged returns

4. Make sure tube is packed carefully. Stuff tube so the print(s) do not shift

5. After the tube is packed securely, tape the ends with packing tape

6. Insurance is the responsibility of the customer and will be purchased through VALC at the customers request. This is HIGHLY RECOMMENDED

Please do not accept or open a shipment with obvious external damage. Instruct the delivery person to return the package to us and contact us for a replacement.

Shipping

We make every effort to process orders within 72 hours. Customer will be notified when the article has been shipped

Orders are shipped UPS/Fed Ex Ground. You may request priority shipping for an additional fee.